New EV owners are hesitant to go back: survey

New owners of electric vehicles were reluctant to switch back to gas-powered cars, even as concerns continued to swirl over the availability of charging infrastructure, a JD Power report revealed Thursday.

Sales of electric vehicles in the United States hit a record high earlier this month with 434,879 new units on the road, however, demand for their hybrid counterparts remained strong as many customers pulled out of electric vehicles due to higher prices, limited range and fewer charging stations. than required.

“We know from our research that many consumers have concerns during the buying process with things like battery life and vehicle charging,” said Brent Gruber, senior director of the world automobile at JD Power.

“However, once someone has bought a BEV, they’re pretty much hooked.”

The 2022 U.S. Electric Vehicle Experience (EVX) Ownership Study showed that owner satisfaction with new to BEVs averaged 754 (on a 1,000-point scale), which is comparable to 766 among BEV veterans (those who owned a BEV before their current one).

The study found that Tesla’s Model 3 ranked highest overall and highest in the premium BEV segment with a score of 777. Kia Niro EV ranked first in the mass market BEV segment for a second consecutive year with a score of 744.

The study considered factors such as battery range accuracy, availability of public charging stations, cost of ownership, driving pleasure, ease of home charging, interior styling and exterior, safety and technology features, service experience, and vehicle quality and reliability.

© Thomson Reuters 2022


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